Introduction

Welcome to https://www.balmcreamserum.com. We value your satisfaction and strive to provide a transparent shopping experience. This policy outlines the conditions under which refunds and returns are processed.

Eligibility for Refund and Return

• The product is defective or damaged upon arrival.
• The product does not match the description on the Website.
• The product is the wrong size, color, or model due to our error.

Return Process

• Notification: Contact our team within 14 days via [email protected].
• Details: Provide your order number and clear photos of the issue.
• Authorization: Wait for our return authorization and shipping instructions.
• Shipping: Pack securely and ship back within 14 days of authorization.

Refund Process

Restrictions

*The following items cannot be returned:

• Custom or personalized products.
• Products that have been used or altered.
• Items missing original packaging or parts.